Are you polite and energetic?   Do you have great phone skills?  Are you committed to providing world class customer service?  Can you work nights and weekends?   If so, Laney’s has a great opportunity for you!  As a Customer Service Representative (CSR) you will work as part of a dynamic and passionate team booking service appointments and promoting customer service and satisfaction. This position will work hours between 9:00 am and 6:00 pm.   Laney’s provides excellent compensation and benefits, and we pride ourselves on providing a secure and safe work environment that is positive and rewarding to our employees.  If you are interested in this position, please complete your application online.  

Responsibilities

• Convert incoming customer calls into booked service appointments
• Deliver call scripts with an authentic cadence: be clear, compelling, and personable
• Respond to customer requests, resolving issues, and promoting the brand
• Be professional and establish customer rapport, encouraging repeat business
• Maintain and update customer database with complete and accurate information

Requirements

• Proven track record in customer service
• IT competent; good typist and proficient with phone systems
• Highly organized with exceptional follow-through abilities
• Strong verbal and written communications
• Ability to build trust and demonstrate empathy
• Engaging personality that blends well with a fast-paced, goal-driven environment
• Competitive individual contributor who also loves to win as a team
• Highly motivated, flexible and great attitude on life
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• CHECK OUT OUR COMPANY AT:  www.laneysinc.com